Service department
AI for your service department. Every service customer answered.
Service customers message at night and on weekends too. We set up the AI assistant for your service lane: it answers service questions within a minute, books service visits on your service calendar, sends reminders, and hands anything that needs an advisor to your team with the details. Built around your store, like everything we set up.
Quick questions, no call needed.
- Oil changes and maintenance
- Tires
- Inspections
- Recalls
- Repairs, to an advisor
Service calls go to voicemail. Customers go somewhere else.
Your advisors are with customers all day. The phone and the inbox wait.
Advisors can't answer everything
When the lane is full, calls ring out and messages wait. A customer who wanted to book this week books somewhere else.
People plan service at night
Customers notice the warning light on the drive home and message after you close.
Nobody follows up
A customer who asked about tires last month never heard back, and bought them down the street.
What it does
Your service lane, answered day or night.
The same assistant that works your sales leads, set up with your services, your calendar and your hand-offs.
Service questions, day or night
Hours, location, what a visit involves and how booking works, answered within a minute, in any language.
Service visits booked
Routine work booked onto your service calendar, at the times your lane can take.
Reminders
A reminder before the visit, and an easy way to move it.
Advisor hand-off
Repairs, warranty work and anything that needs a person go to an advisor with the customer's details, so nobody asks twice.
Photos and voice notes
A photo of a warning light or a voice note about a noise: it reads it, listens to it and passes it to your advisor.
No guessing
It never quotes a repair price or guesses at a diagnosis. Anything about price or diagnosis goes to an advisor.
One customer, one memory
Sales and service share one record, so a service customer shopping for a new vehicle is never a stranger.
Set up for your lane
Your services, your hours, your calendars and your hand-offs, built in during setup.
Every service setup is built per store. Your quote lists exactly what is included. Want the bigger picture? Our guide to AI for car dealerships covers what AI can do across sales and service, and what it should never do alone. A missed service call is a lost visit too: see how missed-call text-back works.
How we set it up
We set it up around your service lane.
We map your lane
Which work it books, which goes to an advisor, your hours and your service calendar.
We build and test it
The assistant learns your services and rules, and we test it before a customer ever sees it.
It goes live, we tune it
We watch the first conversations with you and change anything your team wants changed.
What dealers ask about service.
Can the AI assistant help our service department?
We can set the assistant up for your service lane: it answers service questions day or night, books service visits on your service calendar, sends reminders, and hands repairs and anything that needs an advisor to your team with the details. It never quotes a repair price or guesses at a diagnosis.
Can the AI assistant be set up the way our store works?
Every store gets its own setup, built around your process: your rules, your hours, your calendars, who gets which hand-off, and the name your assistant uses. Sales, service, trade-in buying and events can each have their own workflow.
Can the AI assistant read photos and voice notes?
The assistant reads the photos and voice notes customers send. A customer can send a photo of their trade-in, a VIN or serial number plate, a screenshot of a vehicle they saw, or a voice note in any language, and the assistant reads it, listens to it and answers what they actually sent. It understands emojis too. Many chatbots and auto-texts only handle typed text.
What languages does the AI assistant speak?
The assistant answers in any language. It replies in the language the customer writes in: English, Spanish or anything else.
Can my team take over a conversation?
Any time. Leave the assistant a note and it acts on it. Type "pause" and it stops replying. When a person should step in, your salesperson gets the conversation with a full briefing.
Can Dealer Ad Solutions be our dealership's CRM?
Every store with AI follow-up gets its own CRM account: contacts, a sales pipeline, calendars, tasks and every conversation in one inbox, with a phone app for your team. You can run your store on it as your main CRM, or keep the CRM you have and let the assistant work alongside it.
Stop paying for leads nobody answers.
Four quick taps, then a short demo where you get your quote.
Who we work with
- 5 new stores set up a month
- Setup groups start on the 1st and the 15th
- 50 or more leads a month
- The owner or GM on the demo
What does your dealership sell?
Your quote is built around your store.
5 new stores a month · groups start the 1st and 15th · 50+ leads a month